Top Call Centers and Business Service Companies in Indonesia
Finding dependable call centers and business service companies in Indonesia can be time-consuming. This updated list of trusted Indonesian service providers saves you effort with verified websites, accurate contact information, and up-to-date company details.
- Transcosmos Indonesia – Transcosmos Indonesia specializes in customer support and business process outsourcing, serving clients with multilingual call center services. Established for over a decade, they are known for quality and efficiency in Jakarta’s business districts.
Website: www.trans-cosmos.co.id
Contact: +62 21 5794 3100, info@trans-cosmos.co.id
Address: Jl. H R Rasuna Said Kav X-3 No.5, Jakarta Selatan, 12950 - 24/7 Customer Indonesia – Providing customer care and business process outsourcing services throughout Indonesia, 24/7 Customer Indonesia is recognized for their scalable call center solutions and dedicated workforce. They have over 15 years of experience supporting local and international clients.
Website: www.twentyfour7customer.com/id
Contact: +62 21 5081 4197, info@twentyfour7customer.com
Address: Pacific Century Place, Jl. Jend. Sudirman No.52-53, Jakarta Selatan, 12190 - Outsourcing Jakarta – Specializing in call center outsourcing and business support services, Outsourcing Jakarta helps companies improve client interactions and operational efficiency across Jakarta. They hold ISO certifications and have served clients for over 10 years.
Website: www.outsourcingjakarta.com
Contact: +62 21 2995 4283, contact@outsourcingjakarta.com
Address: Ruko Golden Boulevard, Jl. Boulevard Barat, Kelapa Gading, Jakarta Utara - Infomedia Nusantara – Known for comprehensive voice and non-voice business services, Infomedia Nusantara offers call center solutions, data management, and IT support throughout Jakarta and surrounding areas. They have earned high customer satisfaction ratings since their founding.
Website: www.infomedia.co.id
Contact: +62 21 570 7800, cs@infomedia.co.id
Address: Wisma Shangri-La, Jl. Jend. Sudirman Kav. 1, Jakarta Pusat, 10220 - Telkom Indonesia Contact Center – Proudly serving Jakarta and greater Indonesia, Telkom Indonesia’s Contact Center delivers nationwide telecommunication support with a strong focus on customer experience and technology-driven solutions. They are part of the nation’s leading telecom operator.
Website: www.telkom.co.id/contact-center
Contact: 147 (from Telkomsel), customercare@telkom.co.id
Address: Graha Merah Putih, Jl. Gatot Subroto Kav. 52, Jakarta Selatan, 12710 - Arqa Indonesia – Arqa Indonesia focuses on providing call center and back-office services with an emphasis on data security and compliance. Based in Jakarta, it has served the business process outsourcing sector since 2010.
Website: www.arqa.co.id
Contact: +62 21 5799 2000, info@arqa.co.id
Address: Menara Kuningan, Jl. H.R. Rasuna Said Kav. C-6, Jakarta Selatan - Infotech Business Solutions – Infotech Business Solutions offers specialized call center and business support services across Bandung and Jakarta. They deliver customer service outsourcing and technical support with over 12 years in the industry.
Website: www.infotechbs.co.id
Contact: +62 22 9100 5678, support@infotechbs.co.id
Address: Jl. Sukajadi No. 23, Bandung, West Java - Maxima Call Center – Earning high ratings on Google, Maxima Call Center provides multilingual call services and telemarketing support mainly for clients in Jakarta and Tangerang. Their experienced agents handle inbound and outbound campaigns effectively.
Website: www.maximacallcenter.co.id
Contact: +62 21 5578 8890, contact@maximacallcenter.co.id
Address: Ruko Green Garden, Jl. Green Garden Boulevard, Tangerang, Banten - Jala Tech – As a technology-driven call center provider in Jakarta, Jala Tech integrates AI solutions into customer service processes. They serve startups and SMEs with innovative business process outsourcing since 2015.
Website: www.jala.tech
Contact: +62 21 8444 2020, hello@jala.tech
Address: Jl. Tubagus Ismail Raya No.10, Jakarta Selatan, 12170 - Qiscus Call Center – Qiscus offers cloud-based call center platforms and contact center services tailored for businesses in Jakarta and beyond. Known for its user-friendly interface, it supports seamless communication solutions.
Website: www.qiscus.com
Contact: +62 21 2926 7788, support@qiscus.com
Address: Jl. Mampang Prapatan Raya No.22, Jakarta Selatan, 12790 - Mercantile Business Service – Mercantile Business Service provides outsourced customer contact and back-office operations in Surabaya and Jakarta. Established over 8 years ago, they focus on quality assurance and efficient call management.
Website: www.mercantile.co.id
Contact: +62 31 567 7688, info@mercantile.co.id
Address: Jl. Basuki Rahmat No. 32-34, Surabaya, East Java - Prima Call Center – Prima Call Center supports businesses in Jakarta with professional inbound and outbound calling, telemarketing, and customer service outsourcing. They are appreciated for fast response times and accurate reporting.
Website: www.primacc.co.id
Contact: +62 21 720 9000, contact@primacc.co.id
Address: Jl. Kebon Sirih No. 32, Jakarta Pusat 10340 - Daya Dimensi Indonesia – With a dedication to customized call center solutions, Daya Dimensi Indonesia serves corporate clients in Bandung and Jakarta. They hold certifications in quality management and have over 10 years of industry presence.
Website: www.dayadimensi.co.id
Contact: +62 22 7002 9900, info@dayadimensi.co.id
Address: Jl. Cihampelas No.160, Bandung, West Java - NOAH Call Center – Serving Jakarta’s commercial hubs, NOAH Call Center offers telecommunication customer service, technical support, and lead generation. Known for their attentive approach and trained agents, they have been operational for over 6 years.
Website: www.noahcallcenter.co.id
Contact: +62 21 6958 1234, info@noahcallcenter.co.id
Address: Jl. Mangga Besar No.45, Jakarta Barat, 11150 - VADS Indonesia – VADS Indonesia brings extensive expertise in call center and IT outsourcing for enterprises in Jakarta. Their certified staff delivers customer engagement services with a focus on operational excellence and innovation.
Website: www.vads.co.id
Contact: +62 21 5794 0500, contact@vads.co.id
Address: Plaza Sentral, Jl. Jend. Sudirman Kav. 52-53, Jakarta Selatan - Brightstar Indonesia – Brightstar Indonesia offers reliable call center and business process outsourcing solutions to Jakarta firms. They focus on ensuring secure handling of sensitive customer data with over 9 years of service experience.
Website: www.brightstar.co.id
Contact: +62 21 5263 8999, support@brightstar.co.id
Address: Jl. Kyai Maja No. 43, Jakarta Selatan 12210 - Teleperformance Indonesia – Teleperformance Indonesia is part of the global Teleperformance group and offers high-quality call center and customer experience management services across Indonesia. Their Jakarta office hosts multilingual teams serving diverse industries.
Website: www.teleperformance.com/id
Contact: +62 21 5795 3100, contact.id@teleperformance.com
Address: Plaza Summitmas 2, Jl. Jend. Sudirman Kav 61-62, Jakarta Selatan - Xynasun Call Center – Locally trusted in Jakarta, Xynasun offers outsourced telemarketing and customer support solutions. Their focus on technology integration and agent training benefits SMEs looking for reliable contact center partners.
Website: www.xynasun.com
Contact: +62 21 3005 1234, info@xynasun.com
Address: Jl. Meruya Selatan No. 88, Jakarta Barat, 11650 - Sinergi Media – Sinergi Media delivers call center outsourcing and digital marketing services with a presence in Jakarta and Surabaya. They emphasize customer satisfaction and data-driven results in their offerings.
Website: www.sinergimedia.co.id
Contact: +62 31 999 8000, support@sinergimedia.co.id
Address: Jl. Raya Darmo No. 18, Surabaya, East Java - First Call Indonesia – Operating since 2012, First Call Indonesia offers call center and customer relationship management services in Jakarta. Their commitment to fast, personalized service supports both SMEs and large corporations.
Website: www.firstcall.id
Contact: +62 21 5797 8800, contact@firstcall.id
Address: Jl. Rasuna Said Kav. B 4 No.2, Jakarta Selatan - GCIC (Global Call Center Indonesia) – GCIC specializes in outbound and inbound call center services with a focus on sales support and lead generation. They serve local Jakarta clients with customized solutions since 2011.
Website: www.gcic.co.id
Contact: +62 21 6389 7200, info@gcic.co.id
Address: Jl. MT Haryono Kav. 80, Jakarta Timur 13340 - Bizzcall Indonesia – Bizzcall Indonesia offers a variety of business support services including call center outsourcing, payroll, and HR compliance services targeting Jakarta’s SMEs. They have received positive client testimonials for reliability.
Website: www.bizzcall.co.id
Contact: +62 21 8379 3723, support@bizzcall.co.id
Address: Jl. Gatot Subroto No. 52, Jakarta Selatan 12950 - PT. Callindo Asia Indonesia – PT. Callindo Asia Indonesia has provided call center and telemarketing services in Jakarta and Tangerang for over 12 years, notable for their experienced workforce and cost-effective business solutions.
Website: www.callindo.co.id
Contact: +62 21 557 91919, info@callindo.co.id
Address: Jl. Raya Serpong No. 45, Tangerang, Banten - Callpoint Indonesia – Specializing in 24/7 customer service and support, Callpoint Indonesia serves clients across Jakarta with tailored call center management, boasting several client awards for service excellence.
Website: www.callpoint.co.id
Contact: +62 21 5790 4450, contact@callpoint.co.id
Address: Jl. TB Simatupang No. 17, Jakarta Selatan - Callindo Service – Serving Jakarta businesses, Callindo Service offers inbound customer support, order taking, and lead management services. Their consistent quality and onsite team management earn positive reviews from clients.
Website: www.callindoservice.co.id
Contact: +62 21 7945 6789, info@callindoservice.co.id
Address: Jl. Kebayoran Lama No. 9, Jakarta Selatan - Sona Topas Call Center – Based in Jakarta, Sona Topas Call Center offers comprehensive customer service outsourcing with skilled agents supporting voice and non-voice processes. They emphasize data protection and client satisfaction.
Website: www.sonatopas.co.id
Contact: +62 21 8378 9000, cs@sonatopas.co.id
Address: Jl. Jend. Sudirman Kav. 52-53, Jakarta Selatan - Global Telindo Resources – Global Telindo Resources has a 15-year track record providing call center and BPO services to Indonesia’s financial and telecommunications sectors, based primarily in Jakarta.
Website: www.globaltelindo.com
Contact: +62 21 5700 1234, info@globaltelindo.com
Address: Jl. Gatot Subroto Kav. 22, Jakarta Selatan 12960 - Emdeka BPO Service – Supporting Jakarta and surrounding areas, Emdeka BPO Service offers customized call center solutions including sales, help desk, and customer retention services, noted for strong client collaboration since 2014.
Website: www.emdeka.co.id
Contact: +62 21 5798 6677, info@emdeka.co.id
Address: Jl. Jend. Gatot Subroto Kav. 37, Jakarta Selatan - HSC Call Center – HSC Call Center focuses on voice-dedicated customer solutions across Jakarta with 24/7 operability and multilingual agents, serving sectors from e-commerce to banking for over 7 years.
Website: www.hsc.co.id
Contact: +62 21 5699 8787, support@hsc.co.id
Address: Jl. HR Rasuna Said Kav. C-22, Jakarta Selatan - IBC Solutions – IBC Solutions provides integrated call center and business process outsourcing based in Jakarta, with a focus on quality assurance and performance metrics, trusted by regional businesses since 2010.
Website: www.ibcsolutions.co.id
Contact: +62 21 5799 6622, contact@ibcsolutions.co.id
Address: Jl. Jend. Sudirman Kav. 10, Jakarta Pusat - BTI Technology – BTI Technology specializes in IT-enabled call center solutions for Jakarta clients, combining high tech infrastructure with expert staff to enhance customer interaction management since 2012.
Website: www.btitechnology.co.id
Contact: +62 21 8367 1234, info@btitechnology.co.id
Address: Jl. Casablanca Timur Kav. 88 A, Jakarta Selatan - Primavista Call Center – Serving Jakarta’s vibrant business environment, Primavista specializes in telemarketing, customer service outsourcing, and lead generation with a focus on customer satisfaction and operational transparency.
Website: www.primavista.co.id
Contact: +62 21 8370 7766, support@primavista.co.id
Address: Jl. Gatot Subroto Kav. 34-36, Jakarta Selatan - Zenith Call Center – Zenith Call Center provides Jakarta companies with full-service customer care, including inbound support and CRM services, backed by a professional team and an emphasis on quick turnaround.
Website: www.zenithcallcenter.co.id
Contact: +62 21 575 9922, contact@zenithcallcenter.co.id
Address: Jl. KH Wahid Hasyim No.24, Jakarta Pusat - Angkasa Call Center – Angkasa Call Center offers customized business process outsourcing and call center management, with over a decade of service primarily focusing on Jakarta’s SME sector.
Website: www.angkasacc.co.id
Contact: +62 21 8787 7000, info@angkasacc.co.id
Address: Jl. Palmerah Barat No. 10A, Jakarta Barat - Smarted Indonesia – Based in Jakarta, Smarted Indonesia provides end-to-end call center services including customer care, appointment setting, and tech support, known for adaptive solutions and dedicated account managers.
Website: www.smarted.co.id
Contact: +62 21 2997 5050, contact@smarted.co.id
Address: Jl. Jend. Sudirman No. 3, Jakarta Pusat - Dimension Call Center – Dimension Call Center offers Jakarta companies professional telemarketing and customer service outsourcing, delivering multilingual support and customized reporting tools.
Website: www.dimensioncallcenter.co.id
Contact: +62 21 8998 1234, info@dimensioncallcenter.co.id
Address: Jl. Mangga Dua Raya No. 98, Jakarta Utara - Procontact Indonesia – Delivering high-quality customer support and BPO services in Jakarta, Procontact Indonesia has earned praise for efficient operations and flexible solutions tailored to client needs.
Website: www.procontact.co.id
Contact: +62 21 8371 3344, services@procontact.co.id
Address: Graha Irama Lantai 7, Jl. TB Simatupang No. 57, Jakarta Selatan - Remaja BPO Services – Remaja BPO Services operates in Jakarta providing comprehensive call center services, including sales and customer service outsourcing, with a reputation for prompt delivery and clear communication.
Website: www.remajabpo.co.id
Contact: +62 21 5698 5555, contact@remajabpo.co.id
Address: Jl. Senopati No. 89, Jakarta Selatan - Microcall Indonesia – Microcall Indonesia offers Jakarta clients cost-effective call center outsourcing with specializations in finance and insurance sectors, backed by 10+ years of experience and a skilled workforce.
Website: www.microcall.co.id
Contact: +62 21 5797 8900, support@microcall.co.id
Address: Jl. Gatot Subroto Kav. 47, Jakarta Selatan - Simpati Call Center – Offering dedicated call center and customer retention services with a customer-first approach, Simpati Call Center supports small business growth in Jakarta with reliable, scalable solutions.
Website: www.simpaticallcenter.co.id
Contact: +62 21 3006 2200, info@simpaticallcenter.co.id
Address: Jl. Haji Nawi No. 45, Jakarta Selatan - Optima Call Center – Optima Call Center serves Jakarta’s corporate clients with expertly managed outbound calling and customer service solutions. Known for reliability and trained agent teams, they have been in business since 2013.
Website: www.optimacc.co.id
Contact: +62 21 721 3344, sales@optimacc.co.id
Address: Jl. Rasuna Said Kav. 6, Jakarta Selatan - Alfa Call Solutions – With a strong presence in Jakarta, Alfa Call Solutions provides end-to-end call center support including lead generation, help desk, and customer care
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